At Bisterr Mattress, customer satisfaction and product quality are our highest priorities. We take every measure to ensure that our mattresses meet strict manufacturing and quality standards before dispatch. This Refund Policy explains the conditions under which refunds may be approved.

Eligibility for Refund

Refunds are applicable only under the following circumstances:

  • Manufacturing defects confirmed by our quality team

  • Product received in damaged condition

  • Incorrect mattress or size delivered

Customers must report any such issues within 48 hours of delivery by emailing corporate@bisterrmattress.com

with clear images or videos of the product and packaging. Requests submitted after this period may not be eligible for a refund.

Inspection & Approval

All refund requests are subject to verification and inspection by Bisterr Mattress. We reserve the right to arrange a product inspection or request additional information before approving a refund. If the issue is confirmed, we may offer a replacement, repair, or refund based on the nature of the concern.

Refund Process

Once approved, refunds will be initiated within 7–10 business days and credited through the original payment method used at the time of purchase. The time taken for the amount to reflect in the customer’s account may vary depending on the bank or payment provider.

Non-Refundable Cases

Refunds will not be issued in the following cases:

  • Normal wear and tear

  • Damage caused by improper handling, misuse, or negligence

  • Comfort preference or change of mind after use

  • Customized or made-to-order mattresses (unless a manufacturing defect is confirmed)

Cancellation-Related Refunds

Orders cancelled before dispatch are eligible for a full refund. Once an order has been shipped, cancellation requests will not be accepted.

Policy Updates

Bisterr Mattress reserves the right to modify or update this Refund Policy at any time without prior notice. Updates will be effective immediately upon posting on the website.

For refund-related queries or assistance, please contact corporate@bisterrmattress.com

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