At Bisterr Mattress, we are committed to delivering high-quality mattresses safely, securely, and on time. Our shipping policy is designed to ensure transparency, reliability, and a smooth delivery experience for every customer.

Order Processing

All orders placed on the Bisterr Mattress website are processed within 3–7 business working days after successful payment confirmation. Orders placed on weekends or public holidays are processed on the next working day. Customized or bulk mattress orders may require additional processing time, which will be communicated at the time of order confirmation.

Delivery Timelines

Estimated delivery timelines vary depending on the delivery location, product type, and logistics availability. Typically, deliveries are completed within 7–14 business days from the date of dispatch. Remote or non-serviceable areas may experience longer delivery timelines due to courier limitations.

While we strive to meet estimated delivery dates, Bisterr Mattress shall not be held responsible for delays caused by unforeseen circumstances such as weather conditions, transportation disruptions, natural calamities, regulatory restrictions, or courier partner delays.

Shipping Charges

Shipping charges, if applicable, are clearly displayed at checkout before payment. Charges may vary based on delivery location, mattress size, weight, and order volume. Promotional offers may include free shipping on selected products or locations.

Delivery Process

All mattresses are securely packed to prevent damage during transit. Customers are advised to inspect the product packaging at the time of delivery. Any visible damage to the outer packaging should be reported immediately to the delivery personnel and our support team at corporate@bisterrmattress.com

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Delivery Attempts & Address Accuracy

Customers must ensure accurate and complete delivery details. Failed delivery attempts due to incorrect address, unavailable recipient, or refusal may result in re-delivery charges.

Support & Assistance

For shipping-related queries, tracking assistance, or delivery concerns, customers can contact us at corporate@bisterrmattress.com

. Our support team will assist promptly to ensure a satisfactory resolution.